Privacy Policy

Food Network Agro — Privacy Policy

Effective date: 20 September 2020
Legal Entity: Food Network Agro (“FNA”, “we”, “us”, “our”)
Registered Address: 322, East Nakhalpara, Tejgaon, Dhaka, Bangladesh
Hours: 9:00 AM – 5:00 PM (BST)
Phone: 01615-999966
Email: Foodnetworkagrobd@gmail.com

 

1. Introduction

This Privacy Policy explains how Food Network Agro collects, uses, discloses, and protects your information when you visit or make use of our website, mobile applications, and related online services (collectively referred to as the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

 

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly, including: - Personal identification details: Name, phone number, email address, delivery and billing address - Account credentials, if you create an account - Payment information (processed through secure third-party gateways) - Order history and preferences - Messages, feedback, reviews, and any other content you submit to us

2.2 Information Collected Automatically

When you interact with our website, we automatically collect: - Device and browser details (IP address, browser type, operating system) - Usage data (pages visited, time spent, referring pages) - Cookies and similar technologies (see Section 9)

2.3 Information from Third Parties

We may receive information from third parties, including: - Payment processors and banks for transaction confirmations - Delivery partners for shipping updates - Analytics and advertising networks for aggregated insights

3. How We Use Your Information

We use the information we collect for the following purposes: - To process and fulfill orders and manage your account - To communicate with you, including order confirmations, updates, and customer support - To improve our Services, including product offerings, website functionality, and user experience - To send marketing materials, promotions, or newsletters (where legally permitted) - To detect, prevent, and address fraud or illegal activity - To comply with legal obligations, including record-keeping and reporting

 

4. Legal Bases for Processing

Depending on your location and applicable laws, our legal bases for collecting and processing personal data include: - Performance of a contract: When necessary to deliver your purchases or services. - Consent: When you voluntarily agree to marketing or optional data collection. - Legitimate interest: To improve user experience, security, and business operations. - Legal compliance: To satisfy regulatory requirements under Bangladeshi law.

 

5. Sharing and Disclosure of Information

We may share your data with: - Service providers and partners who perform functions on our behalf (e.g., payment processing, logistics, marketing) - IT and cloud infrastructure providers that host our systems securely - Professional advisors (auditors, legal consultants) under confidentiality agreements - Government authorities or regulators, if required by applicable law

We do not sell or trade your personal data to third parties for marketing or monetary gain.

 

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Once retention is no longer required, data is securely deleted or anonymized.

 

7. Your Rights and Choices

You have the following rights, subject to applicable laws: - Access and correction: Request a copy of your personal data or correct inaccuracies. - Deletion: Request that we delete your personal information, subject to legal obligations. - Withdrawal of consent: Withdraw consent for marketing or cookie use at any time. - Objection and restriction: Object to certain data processing activities or request restriction of processing.

To exercise any of these rights, please contact us at Foodnetworkagrobd@gmail.com.

 

8. Security of Your Information

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk.

 

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device to help us analyze traffic, improve services, and personalize your experience.

9.2 How We Use Cookies

We use cookies to: - Enable site functionality (login sessions, cart tracking) - Analyze traffic and improve website performance - Deliver relevant promotions and advertising

9.3 Managing Cookies

You can disable or manage cookies via your browser settings. However, disabling cookies may affect the functionality of certain features.

 

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any personal data.

 

11. Children’s Privacy

Our Services are intended for users aged 18 years and older. We do not knowingly collect or store information from children under 18. If we discover such data, it will be deleted immediately.

 

12. International Data Transfers

If we transfer personal data to third parties or service providers located outside Bangladesh, we will ensure that adequate safeguards (such as data protection agreements) are in place.

 

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will take effect when posted on our website with an updated revision date. Your continued use of our Services constitutes acceptance of any modifications.

 

14. Contact Us

For any privacy inquiries, concerns, or data access requests, please contact:

Food Network Agro
322, East Nakhalpara, Tejgaon, Dhaka, Bangladesh
📞 01615-999966
✉️ Foodnetworkagrobd@gmail.com

 

Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. For compliance with specific Bangladeshi or international data protection laws, please consult qualified counsel.